dbg33 Privacy Policy
Your Data, Your Rights
At dbg33, the privacy and security of every player across Bangladesh is a foundational commitment. This Privacy Policy explains exactly what personal data we collect, why we collect it, how it is stored and protected, and the rights you hold over your own information. We believe in full transparency — no hidden clauses, no vague language.
How dbg33 Protects Your Privacy
These six principles summarise the core of the dbg33 Privacy Policy. They are intended as a plain-English overview only — the full legal text in the sections below governs in all cases.
dbg33 collects only the personal data that is strictly necessary for account registration, identity verification, payment processing, and responsible gaming monitoring. We do not collect data beyond what is needed to deliver a safe and reliable service to players in Bangladesh.
Every piece of data transmitted between your browser and the dbg33 platform is protected by 256-bit SSL encryption. This applies to account registration, login sessions, deposit and withdrawal flows, and all customer support interactions — ensuring your personal and financial data is never exposed in transit.
dbg33 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Data may be shared only with essential service partners — such as payment processors like bKash, Nagad, and Rocket, and game software providers — and only to the extent necessary to deliver the service you have requested.
As a registered player on dbg33, you have the right to access the personal data we hold about you, request corrections, ask for data deletion where permitted by law, and withdraw consent for non-essential processing. These rights can be exercised at any time by contacting the dbg33 support team at [email protected].
dbg33 uses cookies and similar tracking technologies solely to maintain session integrity, remember your preferences, and analyse aggregate site usage patterns. We do not use cookies to build advertising profiles or track your activity across third-party websites. You can manage cookie preferences via your browser settings at any time.
dbg33 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Once your account is closed and all statutory retention periods have elapsed, your personal data is securely deleted or anonymised in accordance with our internal data lifecycle policy.
What Data We Collect & Why
The table below provides a clear overview of the categories of personal data collected by dbg33, the specific purpose for each category, and the legal basis on which that data is processed.
| Data Category | Examples | Purpose | Legal Basis |
|---|---|---|---|
| Identity Data | Full name, date of birth, National ID (NID), passport number | Account registration, age verification (21+), KYC compliance | Contractual necessity; legal obligation |
| Contact Data | Email address, phone number, residential city (e.g., Dhaka, Chittagong) | Account communication, support enquiries, security alerts | Contractual necessity; legitimate interests |
| Financial Data | bKash/Nagad/Rocket account reference, bank name (e.g., DBBL, BRAC Bank), transaction IDs | Deposit and withdrawal processing, anti-money laundering checks | Contractual necessity; legal obligation |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Platform security, fraud detection, session management | Legitimate interests; contractual necessity |
| Usage Data | Games played, bet amounts, win/loss history, session duration, pages visited | Responsible gaming monitoring, service improvement, personalisation | Legitimate interests; consent (for personalisation) |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Dispute resolution, quality assurance, regulatory record-keeping | Legitimate interests; legal obligation |
| Cookie & Tracking Data | Session cookies, preference cookies, analytics identifiers | Session integrity, site analytics, user experience improvements | Consent; legitimate interests |
- 1. Introduction & Scope
- 2. Data Controller
- 3. Data We Collect
- 4. How We Collect Data
- 5. How We Use Your Data
- 6. Data Sharing & Disclosure
- 7. Cookies & Tracking
- 8. Data Security
- 9. Data Retention
- 10. Your Rights
- 11. Children & Minors
- 12. Third-Party Links
- 13. Policy Amendments
- 14. Contact & Complaints
Important Notice: This Privacy Policy describes how dbg33 collects, uses, stores, and protects the personal data of all players and visitors who access the dbg33 platform at dbg33.io. By registering an account or continuing to use the platform, you confirm that you have read and understood this Privacy Policy and that you consent to the processing of your personal data as described herein. If you do not agree with any aspect of this policy, you should discontinue use of the platform immediately.
dbg33 (referred to in this Privacy Policy as "dbg33", "the Platform", "we", "us", or "our") is an online casino and sports betting platform operating at dbg33.io and serving registered players located in Bangladesh. This Privacy Policy applies to all personal data collected by dbg33 in connection with the operation of the platform, including data collected during account registration, during gameplay, during financial transactions, and through customer support interactions.
This policy applies to all users of the dbg33 platform, whether they have registered an account or are visiting the site as a guest. It covers all data collected via the dbg33 website, including data collected automatically through technical means such as cookies, server logs, and analytics tools.
This Privacy Policy should be read alongside the dbg33 Terms & Conditions, which are incorporated by reference. In the event of any conflict between this Privacy Policy and the Terms & Conditions regarding the handling of personal data, this Privacy Policy shall prevail.
For the purposes of this Privacy Policy, dbg33 acts as the data controller in respect of all personal data collected from players and visitors to the dbg33 platform. As data controller, dbg33 determines the purposes and means by which personal data is processed.
If you have any questions about how dbg33 processes your personal data, or if you wish to exercise any of your data subject rights as described in Section 10 of this policy, you may contact the dbg33 data privacy team using the contact details provided in Section 14.
dbg33 collects personal data in the following categories, as detailed in the summary table above. Each category is collected only to the extent necessary for the stated purpose:
- Identity Data: Your full legal name, date of birth, and government-issued identity document details (National Identity Card, passport, or driving licence). This data is collected to verify that you meet the 21+ age requirement and to fulfil Know Your Customer (KYC) obligations.
- Contact Data: Your email address, mobile phone number, and general location (city or division within Bangladesh, e.g., Dhaka, Chittagong, Sylhet). This data is used to communicate with you regarding your account, security alerts, and support enquiries.
- Financial Data: References associated with your chosen payment method — including your registered bKash, Nagad, Rocket, or Upay mobile number, or your bank account details with institutions such as DBBL, City Bank, BRAC Bank, or Islami Bank. Full payment credentials are never stored directly by dbg33; they are handled by certified payment processing partners.
- Technical Data: IP address, device identifier, browser type and version, operating system, screen resolution, and session timestamps. This data is collected automatically whenever you access the dbg33 platform and is used for security monitoring and fraud detection.
- Usage Data: Information about your activity on the platform, including games played, bet amounts, session duration, win and loss history, and pages visited. This data is used to monitor responsible gaming indicators and to improve the platform experience.
- Communications Data: The content of any communication you send to dbg33 via live chat, email, or any other support channel, including support chat transcripts and email correspondence. This data is retained for dispute resolution and quality assurance purposes.
dbg33 collects personal data through the following channels and methods:
- Direct Collection: Data you provide voluntarily when completing the account registration form, submitting a KYC verification request, initiating a deposit or withdrawal, or contacting customer support.
- Automated Collection: Technical and usage data collected automatically through server logs, session tracking, and analytics tools when you visit or interact with any part of the dbg33 platform.
- Third-Party Sources: In limited circumstances, dbg33 may receive data about you from third-party identity verification providers or payment processors for the purposes of confirming your identity or validating a transaction. Such data is treated with the same level of protection as data collected directly.
- Cookies and Tracking Technologies: Session cookies, persistent cookies, and similar technologies placed on your device when you access the dbg33 platform. Full details of our cookie use are set out in Section 7.
dbg33 uses the personal data collected from players and visitors for the following purposes. In each case, we rely on one or more legal bases for processing, as indicated:
- Account Registration and Management: To create and maintain your player account, verify your identity, and manage your account settings. Legal basis: contractual necessity.
- Age Verification: To confirm that you are aged 21 or over before allowing access to real-money gameplay, in accordance with our responsible gaming obligations. Legal basis: legal obligation.
- Payment Processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer, and to maintain accurate financial records of all transactions on your account. Legal basis: contractual necessity.
- Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover attempts, and other security threats. Legal basis: legitimate interests; legal obligation.
- Responsible Gaming Monitoring: To monitor gameplay patterns for indicators of problem gambling behaviour and to apply responsible gaming tools — including deposit limits, cooling-off periods, and self-exclusion — where appropriate. Legal basis: legal obligation; legitimate interests.
- Customer Support: To respond to your enquiries, resolve disputes, and maintain records of support interactions for quality assurance. Legal basis: contractual necessity; legitimate interests.
- Platform Improvement: To analyse aggregate usage data and identify opportunities to improve the platform experience for all players. Legal basis: legitimate interests.
- Legal Compliance: To comply with any applicable legal obligation, including responding to lawful requests from competent authorities. Legal basis: legal obligation.
No Direct Marketing Without Consent: dbg33 does not send direct marketing communications to players without their explicit consent. Where you have consented to receive promotional communications — such as bonus offers for BPL, IPL, or Eid promotions — you may withdraw that consent at any time by contacting [email protected].
dbg33 does not sell, rent, or trade your personal data to any third party. Personal data may be shared only in the following limited circumstances, and only to the extent strictly necessary for the stated purpose:
- Payment Processors: Your financial data is shared with certified payment processing partners — including the operators of bKash, Nagad, Rocket, and Upay mobile money services, and with banking partners such as DBBL, City Bank, and BRAC Bank — solely to facilitate the processing of deposits and withdrawals on your account.
- Game Software Providers: Technical data including your session identifier and gameplay activity may be shared with certified game software providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) to the extent required to deliver the game experience and to maintain the integrity of game outcomes.
- Identity Verification Partners: Where required for KYC compliance, your identity documents may be shared with a certified third-party identity verification service. Such partners are contractually bound to process your data solely for verification purposes and to maintain equivalent data security standards.
- Legal and Regulatory Authorities: dbg33 may disclose personal data to law enforcement agencies, courts, or other competent authorities where required to do so by applicable law or by a lawful order. In all such cases, dbg33 will disclose only the minimum data necessary to comply with the relevant legal requirement.
- Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of the assets of the dbg33 platform, player data may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer via the email address associated with their account before it takes effect.
Third-Party Data Processing: All third-party partners to whom dbg33 discloses personal data are required to process that data in accordance with applicable data protection standards and solely for the purpose for which it was shared. dbg33 does not permit third-party partners to use player data for their own marketing or commercial purposes.
dbg33 uses cookies and similar tracking technologies — including local storage objects and session tokens — on the dbg33 platform. Cookies are small text files placed on your device by your web browser when you visit the platform. The following categories of cookies are used by dbg33:
- Strictly Necessary Cookies: These cookies are essential for the platform to function correctly. They enable core features such as account login, session authentication, and navigation between pages. These cookies cannot be disabled without affecting the functionality of the platform. No consent is required for strictly necessary cookies.
- Preference Cookies: These cookies remember settings you have chosen — such as your preferred language or display settings — so that you do not need to re-enter them each time you visit. These cookies are set only with your consent.
- Analytics Cookies: dbg33 uses privacy-respecting analytics tools to collect aggregate, anonymised data about how players interact with the platform — including which pages are most visited and how long sessions typically last. This data is used solely to improve the platform experience and is never tied to individual player identities. These cookies are set only with your consent.
You can manage or disable cookies at any time through your browser's settings. Please note that disabling certain cookies — particularly strictly necessary cookies — may impair your ability to use the dbg33 platform. dbg33 does not use cookies to track your activity across third-party websites or to build advertising profiles.
dbg33 applies a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include, but are not limited to, the following:
- 256-Bit SSL Encryption: All data transmitted between your device and the dbg33 platform — including login credentials, personal details, and financial information — is encrypted using industry-standard 256-bit SSL/TLS encryption protocols.
- Secure Data Storage: Personal data is stored on secure, access-controlled servers. Access to personal data is restricted on a strict need-to-know basis, and all staff with access to personal data are bound by confidentiality obligations.
- Intrusion Detection: dbg33 employs automated intrusion detection and anomaly monitoring systems to identify and respond to potential security threats in real time.
- Password Security: Player account passwords are stored using one-way cryptographic hashing. dbg33 staff are never able to retrieve or view your plaintext password, and dbg33 will never request your password via any communication channel.
- Regular Security Reviews: dbg33 conducts periodic reviews of its data security practices to ensure they remain appropriate in light of evolving threats and industry best practices.
While dbg33 takes every reasonable precaution to protect your personal data, no online platform can guarantee absolute security. In the event of a data security incident that affects your personal data, dbg33 will notify you promptly via the email address associated with your account, and will take all appropriate remedial action without delay.
dbg33 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following retention guidelines apply:
- Active Account Data: Personal data associated with an active dbg33 account is retained for the full duration of the account's active lifetime, plus any mandatory post-closure retention period required by applicable law.
- Financial Transaction Records: Records of all deposits, withdrawals, and wagers are retained for a minimum of five (5) years following the date of the transaction, in accordance with standard financial record-keeping requirements applicable to online payment platforms.
- Identity Verification Documents: KYC documents — including copies of National Identity Cards, passports, and other verification materials — are retained for the duration of the account lifecycle and for a period of five (5) years following account closure.
- Support Communications: Records of customer support interactions are retained for a period of two (2) years from the date of the interaction, or longer where the interaction is connected to an ongoing dispute or investigation.
- Analytics and Technical Data: Anonymised aggregate analytics data may be retained indefinitely as it cannot be linked to any individual player. Non-anonymised technical data such as IP logs is retained for a maximum of twelve (12) months unless required for an active security investigation.
Upon expiry of the applicable retention period, personal data is securely deleted from dbg33's systems or, where deletion is not technically feasible, rendered permanently anonymous so that it can no longer be attributed to any individual.
As a player whose personal data is processed by dbg33, you hold the following rights in respect of your personal data. These rights may be exercised at any time by contacting the dbg33 support team at [email protected] with the subject line "Data Subject Request". dbg33 will respond to all valid requests within a reasonable timeframe and in any case within thirty (30) calendar days of receipt.
- Right of Access: You have the right to request a copy of all personal data that dbg33 holds about you, along with information about how that data is being used.
- Right to Rectification: You have the right to request that any inaccurate or incomplete personal data held about you be corrected without undue delay.
- Right to Erasure: You have the right to request that your personal data be deleted where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been processed unlawfully. This right is subject to dbg33's legal obligations to retain certain data as described in Section 9.
- Right to Restrict Processing: You have the right to request that dbg33 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of the data is under dispute.
- Right to Data Portability: Where processing is based on your consent or on contractual necessity, and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format.
- Right to Withdraw Consent: Where processing is based on your consent — for example, for marketing communications or non-essential analytics cookies — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing that took place before the withdrawal.
The dbg33 platform is strictly intended for adults aged 21 years and over. dbg33 does not knowingly collect or process personal data from any individual under the age of 21. Age verification is a mandatory step in the account registration process, and all players are required to provide documentary proof of age upon request before real-money gameplay is permitted.
If dbg33 becomes aware that it has inadvertently collected personal data from an individual under the age of 21, that data will be deleted from our systems immediately and the associated account will be suspended without notice. If you believe that a minor has registered an account on the dbg33 platform, please notify us immediately at [email protected] so that we can take prompt corrective action.
The dbg33 platform may, from time to time, contain references to game software providers, payment partners, or other third-party services. This Privacy Policy applies solely to the dbg33 platform at dbg33.io and does not extend to any third-party websites or services that may be accessible in connection with your use of the platform.
dbg33 has no control over the privacy practices of third-party services and is not responsible for the content or privacy policies of any third party. We encourage you to review the privacy policy of any third-party service before providing your personal data to them. The inclusion of any reference to a third-party service on the dbg33 platform does not constitute an endorsement of that service's privacy practices.
dbg33 reserves the right to amend, update, or revise this Privacy Policy at any time. Where amendments are material — meaning they affect how we collect, use, or share your personal data in a way that may be adverse to your interests — dbg33 will notify registered players via the email address associated with their account at least fourteen (14) days before the amended policy takes effect.
For non-material amendments — such as corrections to typographical errors, clarifications of existing practices that do not change the substance of the policy, or updates to contact details — the revised policy will be published on this page with an updated effective date, and no prior individual notice will be given.
Your continued use of the dbg33 platform following the effective date of any revised Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the revised policy, you should close your account and cease using the platform before the revised policy takes effect. The date at which this policy was last updated is displayed at the top of this page.
If you have any questions about this Privacy Policy, wish to exercise any of your data subject rights as described in Section 10, or wish to raise a complaint about how dbg33 has handled your personal data, you may contact the dbg33 data privacy team using the details below. All enquiries will be acknowledged within five (5) business days and fully resolved within thirty (30) calendar days where possible.
Data Privacy Enquiries: [email protected] (subject line: "Privacy Policy Enquiry" or "Data Subject Request")
General Support: [email protected]
dbg33 is committed to resolving all data privacy complaints fairly and promptly. If you are not satisfied with our response to your complaint, you may be entitled to refer the matter to the relevant data protection authority in your jurisdiction.
Ready to Play at Bangladesh's Trusted Casino?
Now that you have reviewed the dbg33 Privacy Policy and understand how your data is protected, you are welcome to explore everything the platform has to offer — from live cricket betting and premium slots to immersive casino tables. dbg33 is built for players across Bangladesh who value both entertainment and security.